FAQs

Q. Can Chlor Pel be used in my dry pellet chlorinator?

Q. Can I use Chlor Pel in my pool?

Q. Do you offer a feeder for Pro-ResCare?

Q. I'm a consumer; how do I order Pro Chemicals products?

Q. I'm a dealer / distributor; how do I order Pro Chemicals and LanoSoft Soap products?

Q. Is Chlor Pel approved for potable water?

Q. Is Pro-Pot Perm NSF certified?

Q. What are the various case sizes and pallet sizes?

Q. What is the status of my order?

Q. What is the difference between "Free-Flow" and "Coarse" grade Pro-Pot Perm?

Q. What do I do about an incorrect invoice?

Q. What should I do about a spill?

Q. Where do you ship to?

---

Q: Can Chlor Pel be used in my dry pellet chlorinator?
A: Pro Chlor Pel are compatible with most chlorinator brands. This product will NOT work in the "WELL-PRO" chlorinator which takes a special pellet-this is a smaller pellet.
Back to top



Q: Can I use Chlor Pel in my pool?
A: Chlor Pel is not made for pool use.

Our Chlorine is unstable Chlorine; it will break down in your pool because of sunlight.  Pool Chlorine is stable Chlorine and will not break down in swimming pools
Back to top



Q: Do you offer a feeder for Pro-ResCare?
A: We offer a feeder for Pro-ResCare. The feeder comes in 1/2-oz or 1 oz per day. Use 1 oz per day for high iron water.
Back to top



Q: I'm a consumer; how do I order Pro Chemicals products?
A: We only sell our products through water professionals that sell home water treatment equipment; we do not sell our products at retail stores. You can look in the yellow pages for dealers in your area, however note that we are unable to look up dealers on your behalf as we sell through distributors and we do not have access to their dealer locations.

You can also visit our preferred online distributor at cleanwatercart.com for pricing and ordering information. Click a product link for specific pricing information:
Back to top



Q: I'm a dealer / distributor; how do I order Pro Chemicals and LanoSoft Soap products?
A: For pricing, ordering and availability information, please call 1-800-285-9176 ext. 511.
Back to top



Q: Is Chlor Pel approved for potable water?
A: Chlor-Pel is EPA registered for the treatment of potable water supplies.
Back to top



Q: Is Pro-Pot Perm NSF certified?
A: The only size that is NSF/ANSI Standard 60 certified  is 55-lb.
Back to top



Q: What are the various case sizes and pallet sizes?
A: Case Sizes

5-lb bottles - 6 per case
1.5-lb bottles - 6 per case
1-gallon bottles - 4 or 12 per case

Pallet Sizes

5-lb cases -  60 per pallet
1-gallon cases - 48 per pallet
1-quart cases - 70 per pallet
50-lb buckets - 36 per pallet
Back to top



Q: What is the status of my order?
A: Under normal circumstances, orders are shipped within 3 days.


Back to top



Q: What is the difference between "Free-Flow" and "Coarse" grade Pro-Pot Perm?
A: Pro Pot Perm is available in two grades: Free-Flow (97%) and Coarse (98%).

The "Free-Flow" grade has a free-flow additive that keeps the product flowing easily.  The "Coarse" grade does not have this additive.
Back to top



Q: What do I do about an incorrect invoice?
A: We strive to maintain 100% accuracy but realize mistakes do happen. Please call us at 1-800-285-9176 ext 518 and we will work to resolve your issue.
Back to top



Q: What should I do about a spill?
A: Please call us at 1-800-285-9176 ext. 229 for more details.
Back to top



Q: Where do you ship to?
A: We ship throughout the continental United States. For product export, please call 1-800-285-9176 for more details.
Back to top